Thursday, 1 September 2011

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"The Gadget Dashboard bundled plugin is not available" Error When Accesing JIRA

Symptoms

The user logs in JIRA: suddenly an error exception is thrown on the screen. It says that the Gadget Dashboard plugin (the one responsible for load that user dashboard) is not available. Although you be able to see this plugin really disabled on administration section, it cannot be re-enabled because a non-specified web fragment is also disabled.
The following error is thrown in the screen:
ERROR
The Gadget Dashboard bundled plugin is not available. Please contact an administrator to ensure the Gadget Dashboard plugin is enabled!
 
Perhaps you need to log in to see the page.
If you think this message is wrong, please consult your administrators about getting the necessary permissions.

Cause

The Gadget Dashboard is a bundled plugin of JIRA and must keep up always enabled. The condition in which this won't occurs is when there is some data corruption under its respective folder ($JIRA_HOME/plugins/.osgi-plugins) as well as when a third-party plugin is disturbing the instance operation (not so usual).

Resolution

  1. Delete the directory $JIRA_HOME/plugins/.osgi-plugins and start JIRA up in order to it re-extract the plugins.
  2. If it doesn't work, disable all third party plugins and systematically re-enable these until you find the culprit.

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