Sunday, 5 June 2011

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Kindle Wireless Troubleshooting

Book did not download; haven't received my book, subscription, or blog.

Possible cause:
  • Kindle not able to sync with Amazon servers.

  1. Check battery (if low charge, charge before completing following steps).
  2. Check that wireless is enabled.
  3. Check for wireless strength.
  4. Check "All My Items."
  5. Check wireless coverage map.
  6. Sync and check for items.

Receiving Message: "Unable to Connect."

Possible cause:
  • Kindle unable to connect with Whispernet.

  1. Verify wireless is on.
  2. Check battery (if the charge is low, charge it before completing following steps).
  3. Check wireless coverage map.
  4. Restart your Kindle by pressing Home > Menu > Settings > Menu and select "Restart."

Book not displaying properly.

Possible cause:
  • Book may have formatting errors.
  1. Delete book.
  2. Download book again from Archived Items.
  3. E-mail us the title of the book, location number of the error, and a detailed description of the issue.

Not able to receive a converted file for free.

Possible cause:
  • May be outside of coverage area

  1. Confirm that your sending e-mail address is on the approved e-mail list via the Manage Your Kindle page.
  2. Confirm payment method on the Manage Your Kindle page.
  3. Confirm that your Kindle email address is correct i.e. (
  4. Confirm that the file can be converted for the Kindle (unprotected PDF, TXT, unprotected MOBI, PRC natively; HTML, DOC, RTF, JPEG, GIF, PNG, BMP through conversion).
  5. Check your spam filter or junk mail if you have not received a reply from us.
  6. See how to download files from the Manage Your Kindle page.


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