Sunday, 5 June 2011

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Kindle Music & Audible Files Troubleshooting



Music files not playing on Kindle.

Possible cause:
  • Music files not found by the Kindle or files not in supported format.
Resolve


  1. Plug your Kindle into a computer via the USB cable.
  2. Kindle will be recognized as an external drive.
  3. Click to open the Kindle drive.
  4. Open the music folder.
  5. Make sure all the music files are inside the music folder.
  6. Confirm file extension is MP3 (right-click on file to see properties).

Cannot play audiobook.

Possible cause:
  • Audio book may not be compatible with Kindle or could not be found.
Resove


  1. Connect your Kindle to computer using USB cable
  2. Kindle will be recognized as an external hard drive
  3. Click on Kindle drive and select audible folder
  4. Make sure audio book files are inside the audible folder
  5. Confirm file type is audible by doing a right-click on the file and select properties.
  6. Contact Audible

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