Sunday, 5 June 2011

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Kindle Content Troubleshooting



Book did not download / haven't received book, subscription, or blog.

Possible cause:
  • Kindle not able to sync with Amazon servers.
  1. Check battery (if the charge is low, charge it before completing following steps).
  2. Check that wireless is enabled.
  3. Check for wireless strength.
  4. Check "All My Items."
  5. Check wireless coverage map
  6. Sync and check for items.
  7. If necessary restart the Kindle by pressing Home > Menu > Settings > Menu and select "Restart."
 
Cannot delete book from Kindle.
  1. Go to the Home screen.
  2. Underline the book you want to delete.
  3. Move the 5-way controller to the left.
  4. Select "Delete."

Book will not open / receiving an error message when opening a book.

Possible cause:
  • Incomplete file download.

Resolve
  1. Delete the book.
  2. Restart Kindle by pressing Home > Menu > Settings > Menu and select "Restart."
  3. Download book again.

Book has several pages missing.

Possible cause:
  • Book may have formatting errors.
Resove
  1. Delete book.
  2. Download book again from Archived Items.

Sent personal document to be converted but have not received it.

Possible cause:
  • File sent could not be converted or delivered.
Resolve


  1. Confirm that your sending e-mail address is on the approved e-mail list on the Manage Your Kindle page.
  2. Confirm payment method on the Manage Your Kindle page.
  3. Confirm your Kindle e-mail address is correct, e.g.: youremail@Kindle.com.
  4. Confirm file can be converted for the Kindle (convertible files include: unprotected PDF, TXT, unprotected MOBI, PRC natively; HTML, DOC, RTF, JPEG, GIF, PNG, BMP through conversion).
  5. Confirm that sent e-mail has attachment.
  6. Confirm that "Convert" is in the subject line of e-mail.
  7. Check battery. If battery has a low charge, charge before completing the following steps:
    • Check that wireless is enabled.
    • Check for wireless strength.
    • Check "All My Items."
    • Check wireless coverage map.
    • Sync and check for items.
    • Your file will be e-mailed to your Amazon.com log-in e-mail address.
    • Check your spam filter or junk mail if you have not received a reply from us.
Outside coverage area or want to receive converted file for free.

  1. Confirm your sending e-mail address is on approved e-mail list on Manage Your Kindle page.
  2. Confirm payment method on Manage Your Kindle page
  3. Confirm that your Kindle email address is correct i.e. (youremail@free.Kindle.com)
  4. Confirm that the file can be converted for the Kindle (unprotected PDF, TXT, unprotected MOBI, PRC natively; HTML, DOC, RTF, JPEG, GIF, PNG, BMP through conversion)
  5. Your file will be e-mailed to your Amazon.com log-in e-mail address. Check your spam filter or junk mail if you have not received a reply from us.
  6. Download the file from your computer via USB to the Kindle device(s).
  7. For instructions on how to download files, see details on our Help page. 
Book skipping pages.

Possible cause:
  • Multiple devices on same account reading same book.
Resolve

  1. Go to Menu > Settings > and make sure third option says "Enable Annotations Backup."
  2. Check that Whispersync option is turned on in the Manage Your Kindle page.

Reading a book on multiple Kindles or iPhone and devices not saving progress.

Possible cause:
  • Amazon servers are not being updated by Kindle or iPhone.
  • "Home" button needs to be used to ensure Kindle saves and updates the location.
Resolve :

  1. Go to Menu > Settings > and make sure third option says "Disable Annotations Backup."
  2. Check that Whispersync option is turned on in the Manage Your Kindle page.

Sent a PDF file to be converted, received same file.

Possible cause:
  • Kindle DX and Kindles with Software Version 2.3 or higher fully support PDF documents. They do not need to be converted to be readable on Kindle.

To transfer documents by USB:
  1. Kindle will be recognized as an external drive.
  2. Click on the Kindle drive and open document folder.
  3. Move your PDF files into the document folder.
To transfer documents wirelessly:
  1. Make sure e-mail address is listed in the Manage Your Kindle page.
  2. Confirm payment method on the Manage Your Kindle page
  3. Confirm that your Kindle email address is correct, e.g. youremail@Kindle.com.
  4. Confirm the sent e-mail has attachment

Kindle not saving page and owner only has one Kindle or one iPhone.

Possible cause:
  • Power turned off before Kindle could save the current page location.
Resolve

  1. Put Kindle into sleep mode instead of turning it off. Battery consumption in sleep mode is the same as powering off Kindle.
  2. Go to home screen before powering off Kindle.




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